One South Florida woman is sharing her story of how she was sexually assaulted at Massage Envy, which faces lawsuits over alleged assaults and misconduct by employed therapists.
Meanwhile, the latest woman to go public said she felt compelled to do so because the times call for her to do so. She says she regrets that she waited a week to call police, which she did because she was too shocked, embarrassed and confused to act quickly.
Dozens of women reported digital and oral penetration.
One woman named Susan Ingram told BuzzFeed that massage therapist James Dieter stuck his fingers inside her vagina during her seventh session at a Pennsylvania Massage Envy location.
The company said in a statement released Sunday that every incident was "heartbreaking for us and for the franchisees that operate Massage Envy locations".
With 24 Massage Envy locations in IN, we wanted to know what laws and regulations are on the books in the state to protect customers.
Our understanding of Florida Law is that licensed health care practitioners (ie, therapists) must report allegations of sexual misconduct to the Department of Health.
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We're in the midst of a much-needed sea change around sexual assault.
"If the franchisee finds that a zero-tolerance offense occurred, they are required to terminate the therapist and that therapist is ineligible for hire at any Massage Envy franchise location nationwide". She urges any victims of assault to report the crime, and not only to the company.
Over the past 15 years, Massage Envy has given over 125 million massages, gaining a reputation as one of the most well-known massage parlors around. "Call the police. I didn't do that, and that is probably the only regret I'll have in life".
"None of them took it seriously", Kendall said.
Ingram told CBS News that she felt the response sounded nearly "scripted" in its impersonal nature. Adam Horowitz, a lawyer who has filed several lawsuits against Massage Envy, stressed that the massage business had its own built-in risks. "In some states, only a client can report an incident and some states have no board or mechanism for handling reports of inappropriate conduct". "It's why we are constantly listening, learning and looking at how we can do more", the company said.
The Chester County DA's office says Deiter was linked to nine victims, but a BuzzFeed report says it's actually a disturbing trend with other suspects harming almost 200 alleged Massage Envy victims from coast to coast.
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