Ann Coulter's recent Twitter attack on Delta Airlines raises new questions about what passengers are entitled to when flying. She did not address the tenor of her tweets (surprise!), but Coulter has signaled that this is not what she deems to be a proper explanation.
The Atlanta-based airline responded to the controversial media figure who was traveling on Delta Flight 2852 from NY to West Palm Beach, Florida, by chiding Coulter for her "derogatory and slanderous" posts about its customers and employees. Coulter claims that she pre-booked a specific seat and paid a premium ($30) for extra legroom.
"Additionally, your insults about our other customers and employees are unacceptable and unnecessary", Delta said in a second tweet.
But she has continued to complain that she was "ordered" to move, retweeted a fan who called her treatment "abuse", and compared the flight crew to Nurse Ratchet and Stasi police. "Here's the woman given my PRE-BOOKED seat". Ann Coulter did not know if there was possibly some medical or personal reason the woman needed this seat, one that was none of her business and one that Delta couldn't divulge, but still, she kept on with this Twitter war. "Her actions are unnecessary and unacceptable", the airline said. But as Coulter tweeted into Sunday night, Delta released an account of events from flight 2582 that sounded significantly less dire.
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The opposition parties had earlier said the government had not kept them informed over the developments in Dokalam. The opposition felt that his views and the all round condemnation of the attack had provided the stage for talks.
In response, Delta said it will be refunding Coulter the cost of the upgrade - $30. It was only after the plane landed that she took to Twitter to criticize the airline. Delta said that within 24 hours of the flight's departure, Coulter had changed her seat to an aisle seat in the same row, 15D. The mix up that actually set off the tweet story came at the time of boarding when Delta accidentally moved Coulter to 15A, a window seat. Coulter took pictures of the woman and posted them online. "That's what offends you".
She tweeted her despair out to her 1.6 million followers, which was something that didn't sit well with the folks at Delta. Most likely a death in the family.
Nevertheless, some of Ann's fans jumped to her defense.
Airlines don't guarantee seating, even if you paid extra. The policy explicitly states that "Delta accommodates the seating requirements of customers with certain types of disabilities", which might lead to seating changes regardless of whether someone has pre-booked a seat.