Specifically, Blumenthal called on Chao to look into whether airlines are offering passengers the full amount of compensation for bumping allowed by law, airline overbooking and bumping practices, and whether airlines employees are being properly trained about passengers' rights.
Listing it a "system failure" at a conference call, Oscar Munoz said: "this is a true learning opportunity and will ultimately prove to be a watershed moment for our company as we work harder than ever to put our customers at the center of everything we do".
The violent incident was caught on another passenger's cell phone video that went viral and sparked widespread outrage at the airline and the security officers who bloodied the doctor.
Dao's lawyer said the senior citizen incurred a significant concussion, suffered a broken nose and lost two front teeth in the incident, and that he would likely sue the airline, which also drew scorn after banning two young women wearing yoga trousers from a flight. Moving forward, ticketed passengers will no longer be removed from flights so airline employees can commute to their next assignment. Dao refused to give up his seat because he needed to return to Kentucky to see patients Monday, according to his lawyer.
Trump's new threat, after lumber tax, on Canadian dairy: 'Watch!'
I just left the reception for conservative news media held in the Roosevelt Room of the White House late this afternoon. The U.S. runs a trade deficit in lumber with Canada, importing more wood than it sends across the northern border.
Munoz's assurances about employee job security is one of the immediate moves he and United have made in response to consumer backlash over Dao's treatment. The airline previously announced it was undergoing a comprehensive review that would be completed by April 30.
Dr David Dao sustained a broken nose, concussion and two lost teeth after refusing to vacate his seat on an overbooked flight from Chicago to Louisville earlier this month.
"Whether it is overbooked planes, delayed flights or sky-high fees, the laws we have now in place to protect consumers have been frequently and flagrantly ignored by airlines more concerned with profits than passengers", said Blumenthal.